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FAQ

This are Frequently Asked Questions, take a look if you have some doubts about FXVV and trading environments.
 

 

General

What documents are required to verified a FXVV trading account?

In order to verified your account the following documents are required:

  •     An identifying document such as a passport, drivers license or official National ID
  •     Proof of Address such as a utility bill or bank statement (Must be no more then 6 months old)

These documents should be send by uploading in your trader cabinet.

What is Margin?
Margin is essentially collateral for a position. It allows traders to take on leveraged positions with a fraction of the equity necessary to fund the trade. In the equity markets, the usual margin allowed is 50% which means an investor has double the buying power. In the forex market leverage ranges from 1% to 2%, giving investors the high leverage needed to trade actively.
What is Foreign Exchange?
The Foreign Exchange market, also referred to as the "Forex" market, is the largest financial market in the world, with a daily average turnover of approximately US$1.2 trillion. Foreign Exchange is the simultaneous buying of one currency and selling of another. The world's currencies are on a floating exchange rate and are always traded in pairs, for example Euro/Dollar or Pound/Dollar.
Is FXVV an ECN, STP or a Market Maker?
FXVV follows a STP model of straight through processing. In other words, clients receive price feeds straight from our liquidity providers and all orders are covered in the real market.
What is the difference between an "intraday" and "overnight position"?
Intraday positions are all positions which are opened and closed anytime during normal trading. Overnight positions are positions that are still on at the end of normal trading hours, which are usually rolled over by your Forex broker (based on the currencies interest rate differentials) to the next day's price.
How do I manage risk?
The most common risk management tools in Forex trading are the limit order and the stop loss order. A limit order places restriction on the maximum price to be paid or the minimum price to be received. A stop loss order ensures a particular position is automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor's position. The liquidity of the Forex market ensures that limit order and stop loss orders can be easily executed.
How are currency prices determined?
Currency prices are affected by a variety of economic and political conditions, most importantly interest rates, inflation and political stability. Moreover, governments sometimes participate in the Forex market to influence the value of their currencies, either by flooding the market with their domestic currency in an attempt to lower the price, or conversely buying in order to raise the price. This is known as Central Bank intervention. Any of these factors, as well as large market orders, can cause high volatility in currency prices. However, the size and volume of the Forex market makes it impossible for any one entity to "drive" the market for any length of time.

Trading

Can I login into my Live Account from different computers?
Yes. You can login into your account from as many computers as you like as long as the FXVV MT4 platform is installed on that computer. You can even login into your account simultaneously from different computers.
Can I trade using my Mobile phone?
Yes, you can trade on your BlackBerry, Android, Smartphone, Windows Mobile Phone, iPhone, iPad and iPod. You can also access you trading account on your phone via Web Trader, our web-based MT4 platform, without having to download the platform.
Why are Buy and Sell buttons in the New order window not active?
If you open the New order window in the trading terminal, but Sell and Buy buttons are not active (grey), try to change the lot volume. Maybe, the lot volume you have set is lower than the minimum possible volume or higher than the maximum volume specified for certain account type. Additionally, make sure free margin on your trading account is sufficient for opening position of such volume.
How can I see my trading history in the trading terminal?
Choose Account history tab from the Terminal window in the trading terminal. Right-click on any place of Account history tab, choose All history or set a necessary time period by choosing Custom period, Last month or Last 3 months.
How can I run expert advisor in the terminal?

There is 2 step you need to do;

1st : Before you launch trading terminal, please, copy expert advisor files to the Experts folder in the MetaTarder folder on your hard disk drive. For instance, C:\MetaTrader\Experts. If you wish to install a new indicator, copy Indicator files into the Indicators subfolder in the Experts folder: for instance, C:\MetaTrader\Experts\Indicators.

2nd: Launch the platform. Choose an expert advisor or indicator you need from the Navigator window, drag and drop it on a chart.

Is scalping allowed on FXVV MetaTrader 4?
Yes , you are allowed to scalp and we do not interfere in your trading style or method.
What is Margin?
Margin is essentially collateral for a position. It allows traders to take on leveraged positions with a fraction of the equity necessary to fund the trade. In the equity markets, the usual margin allowed is 50% which means an investor has double the buying power. In the forex market leverage ranges from 1% to 2%, giving investors the high leverage needed to trade actively.
When is the Forex market open for trading?
A true 24-hour market, Forex trading begins each day in Sydney, and moves around the globe as the business day begins in each financial center, first to Tokyo, then London, and New York. Unlike any other financial market, investors can respond to currency fluctuations caused by economic, social and political events at the time they occur - day or night.
I got a margin call or stop out. Why did it happen?
A margin call is an automatic closure of a position at the current market rate. Margin call occurs when the margin requirement has been exceeded and the account balance is no longer sufficient to sustain all the open positions. Margin call is reached at approximately 100%, and it protects the client from having a negative balance or falling into debt with FXVV.
What is a Stop Loss order?
A stop loss order is an order type whereby an open position is automatically liquidated at a specific price. Often used to minimize exposure to losses if the market moves against an investor's position. As an example, if an investor is long USD at 156.27, they might wish to put in a stop loss order for 155.49, which would limit losses should the dollar depreciate, possibly below 155.49.
Means "Waiting for Update" instead of showing charts on MT4?
Wrong set of symbols are being loaded. You need to close your chart window and reopen new charts by right-clicking a currency pair in your Market Watch window and selecting Chart Window.
What does it mean have a 'long' or 'short' position?
In trading parlance, a long position is one in which a trader buys a currency at one price and aims to sell it later at a higher price. In this scenario, the investor benefits from a rising market. A short position is one in which the trader sells a currency in anticipation that it will depreciate. In this scenario, the investor benefits from a declining market. However, it is important to remember that every Forex position requires an investor to go long in one currency and short the other..
How do I open an account?

Click on the 'Demo Account' link, and then complete the form for a free 30-day Demo Trial account.
To open a real Trading Account, click the 'Trading Accounts' link, then complete the form presented, click the 'Submit' button and continue to complete your details in our simple Live Account Application. You will receive an email confirmation upon successful completion of the application.

What is the difference between the investor and master passwords that I received when I opened my account?

The "master" password allows a person full access to view and place trades in an account. The "investor" password only allows someone to view the account. People who trade for themselves should only use the master password. If someone has a manager trade their account, they would give the manager the master password so that he/she can place trades. The investor password would then be used by the account owner to view the account in real-time but not be able to trade and interfere with what the manager is doing.
 

Why does the demo account only last 30 days?

The MetaTrader 4 demo is only a basic overview to show how the platform works. You can get on the free live platform by opening an account.

Deposit and Withdrawal

Does FXVV charge any withdrawal fees?
FXVV does not charge any deposit or withdrawal fees. However, please keep in mind that bank,credit card, cashU or MoneyBookers company might charge transaction fees. These fees are not covered by us.
Is there a deposit fee?
FXVV does not charge clients when they deposit funds into their accounts. However, we recommend you check with your bank, credit card, cashU or MoneyBookers company for any money transfer costs and / or extra charges. Please Note: if a client deposits over $2,500, any transfer fees will be covered by us.
How long will it take to process my withdrawal request?
Processing Time: Within one business day of submitting the withdrawal request.
How do I withdraw money from my account?

You need to login to your trader cabinet and click on withdrawal link. Please be in mind, you only can make withdrawals with the same method you make your deposit.

Which payment methods can I use to deposit funds into my account?

There are four easy ways to fund your account.

  •     Wire Transfer: Fund your account via wire transfer using US Dollars currency. We typically receive funds within 1-2 business days
  •     Credit Card: This is the easiest and fastest way to fund your account. Its take within 24 hours fund will available in your account.
  •     CashU*: The best and fastest deposit method, the deposit will be posted to your account instantly or within several hours.
  •     MoneyBookers**: Another option for electronic deposit. Deposit withMoneybookers purse, the deposit should be posted to your trading account instantly or within several hours.

 

*   To find out more about the cashU payment system and fees, please visit the cashU website.
** To find out more about the MoneyBookers payment system and fees, please visit the MoneyBookers website.

What is the minimum amount to open an account?
The minimum amount to open an account is US $ 200.

Documents

How to Upload Documents?

To Upload documents for verification, you must first login to your trader cabinet using your registered email address and the password that you have set.

Pair Bid/Ask Min.
spreads
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8
USD/JPY 1.3710 / 1.2345 0.8

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+38 026 683 74 36

support@vfx.com

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